Refund Policy

How it works

If you subscribe to The Scalpers Journal — monthly or annual — and decide within 7 calendar days of your first subscription payment that the Service isn't for you, you're entitled to a full refund of that initial payment. To request the refund, email support@scalpersjournal.com from the email address tied to your account. We'll process the refund back to your original payment method within 5–10 business days.

You don't need to explain why. We may ask for a quick note about what didn't work for you — but only because it helps us improve, and only after we've already started the refund. You're never required to answer.

What counts as "first subscribing"

The 7-day window starts on the date of your first paid subscription to The Scalpers Journal, regardless of plan. It does not reset on renewal, plan change, or re-subscription after cancellation. The intent is to give every new user a real chance to evaluate the Service — not to subsidize repeat tire-kicking.

After the 7-day window

After 7 days, subscriptions are non-refundable, but you can cancel anytime to stop future renewals:

• Monthly subscriptions: Cancel at any time. Your access continues through the end of your current paid month, then your subscription ends.
• Annual subscriptions: Cancel at any time. Your access continues through the end of your current paid year, then your subscription ends. We do not pro-rate or refund the unused portion of an annual term after the 7-day window — that's how we're able to offer the annual discount in the first place.

Exceptions we'll always honor

Even after the 7-day window, we'll refund you in full if any of the following apply:

• You were double-billed or charged in error due to a billing system issue on our end.
• You were charged after a successful cancellation. If you can show that you canceled before a renewal date and were charged anyway, we'll refund and fix the bug.
• The Service was materially unavailable for an extended period (multi-day outage affecting your ability to use it) during your billing period.
• Fraudulent or unauthorized use of your payment method to subscribe. Contact us immediately if you suspect this; we'll work with you and Stripe to resolve.

How to cancel

You can cancel your subscription at any time:

• From inside the app: Settings → Subscription → Cancel subscription, or
• By emailing support@scalpersjournal.com from the email address tied to your account.

Cancellation stops future renewals. It does not automatically request a refund, and it does not delete your account or your data. If you want your account and data deleted as well, mention that in your email.

What happens to my data after I cancel or refund?

Your data stays in your account in case you come back. If you'd like it deleted, see our Privacy Policy — you can also request a full data export at any time, even before subscribing.

Contact

For any refund or billing question, email support@scalpersjournal.com from your account email and we'll get back to you within one business day.